Our contact details
The Merchants of Spice 32 Colegate, Norwich, NR3 1BG Phone: 01603 660128 Email: info@merchantsofspice.live
The Merchants of Spice II 127 Yarmouth Road, Thorpe St Andrew, Norwich, NR7 0QY Phone: 01603 708181 Email: thorpe@merchantsofspice.live
What type of information we have
We currently collect and process the following information:
- Name
- Phone number
- Email address
- Booking details such as date, time, number of guests and any special requests
- Order details and, for deliveries, your delivery address
- Any dietary requirements or allergy information you choose to tell us
How we get the information and why we have it
Our website does not collect any personal information directly. Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To book a table with us through our ResDiary booking system.
- To place a collection or delivery order through our Purplei online ordering system.
- To answer any queries you have when you phone, email or visit us.
What we do with the information we have
We use this information to manage your table booking, prepare your order, and contact you about your booking or order if we need to. Any dietary or allergy information is used only to help us prepare your food safely.
- We do NOT share this information with any other organisation, other than the booking and ordering services listed below that we use to run these services.
- We do NOT use this information in marketing campaigns unless you have chosen to opt in, and you can unsubscribe at any time.
How we store your information
Booking and order information is securely stored within the ResDiary and Purplei systems. Any emails you send us are securely stored on an email server.
3rd Party Services
This website uses some third party services…
ResDiary Table bookings made through this website are handled by ResDiary. When you make a booking, your details are passed to ResDiary so that your reservation can be made and managed. ResDiary’s Privacy Notice applies.
Purplei Online orders made through this website are handled by Purplei. When you place an order, your details are passed to Purplei so that your order can be processed, and card payments are handled securely by their payment provider. We never see or store your full card details.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details above if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
